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Today, when I tried to join a conference call using my MJ to dial in, I get an “Important announcement” message that Magic Jack cannot dial in to the call and re-directs to a magic jack conference call service.
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Most of these conference calls are set up by others using a free conference call service not of my choosing. Russell Wright: For the past several months, I have used MJ to join conference calls for my work. YOu are trying to join a conference call on this mj phone number: 21? Yvonne: I can understand your frustration with the issue. Russell Wright: Not very good, thank you. Russell Wright: Yvonne–How do I get my call to go through to the number 21? Please wait while I transfer the chat to the best suited site operator. I will transfer you to a higher level of support. How do I get my call to go through to the number 21? Russell Wright: Only if you will answer my original question. Garnet: May I know if you were able to hear the voice prompt? Russell Wright: How do I get my call to go through to the number (218) 339-2500? Can you answer that question? Russell Wright: Are you a person or a machine? You just repeated the same thing without answering my question. Press 1 and please follow the voice prompt. A Voice prompt will say ” Welcome to the magicJack Free Conference Service. Russell Wright: I hope that’s not too hard to understand… I want my original call to go through as dialed. Russell Wright: Hold on! Have you answered my question? Why will my call I’m placing to a conference call not be completed? How do I make it work? I have no need for another number to call.
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Garnet: You may use the access code for any future conference calls as well. Russell Wright: Yes, I have joined conference calls before. Garnet: May I know if you have tried joining a conferece call before? Russell Wright: Have no idea if the host is a MagicJack user. Russell Wright: MagicJack seems to want to direct me to their “free service.” I’ve never had a phone call hijacked before. Garnet: May I know if the host is a magicjack user? Garnet: May I know if you are the host of the conference call? Russell Wright: Why can’t I place a call to a conference call number? Magicjack hijacks my call and prevents me from dialing in. Your Issue ID for this chat is LTK419075471946X Please wait for a site operator to respond. I doubt I’ll ever get a return call on my problem. I’m thinking I’m going to have to register a complaint with the FCC or something. Get on a chat with MJ “customer support.” Here’s the chat log. So, I can’t call in to the original conference call…my phone call has been hijacked! Get a recorded message that says to call 30 (which appears to be a free conference call service controlled by MJ). Just trying to call in to a free conference call number from my MagicJack.